Welcome to our Refunds and Returns Policy page . Here you will find all the information you need to understand how we handle returns and refunds. If you have any questions or concerns, our support team is always here to help.
1. Can I return a product?
Yes, we accept returns of unopened and unused products within 14 days of receiving your order . If you wish to return a product, please ensure that it is in the same condition as you received it and in its original packaging.
2. Which products can be returned?
Unopened and unused products can be returned. We cannot accept returns for products that have been opened or used, for hygiene and safety reasons. If you have purchased an incorrect or faulty product, please contact us for a solution.
3. How can I return a product?
To return a product, please email our customer service team at info@calibudsmenu.com . We will provide you with return instructions, including the address to send the product to. Please note that return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
4. How long will it take to receive the refund?
Once we receive your return, your refund will be processed within 7-10 business days . The refund will be made using the same payment method used for the purchase. We will notify you when the refund is completed.
5. How will I receive my refund?
The refund will be made through the original payment method (e.g. credit card, PayPal, Bitcoin, etc.). If you paid with Bitcoin, the refund will be made to the same Bitcoin address used for the purchase.
6. Can I cancel my order before it ships?
If you wish to cancel an order before it has been shipped, please contact us immediately . If your order has not yet been processed or shipped, we will do our best to cancel it. However, if your order has already been shipped, you will need to follow the return procedure once you have received your package.
7. What should I do if I receive a damaged or incorrect product?
If you receive a defective or incorrect product, please contact our customer service team immediately at info@calibudsmenu.com . We will ask you to provide a description of the problem and, if possible, photos of the damaged or incorrect product. Once the problem is confirmed, we will provide you with a solution, which may include a refund or free replacement.
8. What happens if my order doesn’t arrive?
If your order does not arrive within the estimated delivery time, please check the status of your shipment using the tracking number we provided. If your package is lost or you are unable to locate it, please contact our customer service team and we will do our best to resolve the situation.
9. Do I have to pay to return a product?
Return shipping costs are generally paid by the customer. However, if the product is defective or incorrect, we will cover the cost of return shipping . In these cases, we will provide a free return label for returning the product.
10. Can I return a product purchased on offer or on sale?
Products purchased on sale or on sale can only be returned if unopened and unused . If the product has defects or errors on our part, it will be refunded or replaced as per our returns policy.
11. Can I return products purchased with Bitcoin?
Yes, products purchased with Bitcoin can be returned, as long as they are unopened and unused . The refund will be made to the same Bitcoin address used for payment.
12. How can I contact customer service for questions about returns and refunds?
If you have any questions or need assistance regarding returns or refunds, you can contact us via email at info@calibudsmenu.com . Our support team will be happy to assist you.
Do you have any other questions about returns and refunds?
Our team is always ready to help! If you need further clarification, do not hesitate to contact us via email or our online contact form.